Hello,
Thank you for your help earlier. I have still not heard back from support at all and was wondering if you had any idea how long it takes?
I see comments ranging from 3 days to months and it has me worried.
This has basically destroyed my traffic... and is hurting my reputation. The game was not new or small and had over 50k downloads and 250k views this year it is also a source of income for me. I am still getting 50+ or so downloads a day and even some purchases despite the quarantine but it is getting worse day by day... Since there have been so many downloads I assume they would have reports by angry players by now if something was actually wrong.
I'm willing to show them whatever they need I just want to get this taken care of ASAP. It seems pretty brutal a punishment for the crime of getting a new phone :(
Viewing post in Quarantine warning on existing game page
My apologies, I not trying to break any rules I am just trying to get help.
From what I can tell the only option is just to send a support ticket and then they may or may not ever respond to it? I guess the reason for my question about timing was because I see many posts about the support team not responding and I am not sure when/if I should try again, etc.
I guess it has only been 5 days, so maybe not enough time to tell. I am not sure.
I also have some payments being processed currently and was not sure if this quarantine issue would impact that or not. I know they review the payments individually before releasing them, I assume they would not want to send them out to an account that was under quarantine?
Sorry for the questions, not sure what you may or may not have knowledge of in this regard.
I was just going off the other posts I see in this community forum. Perhaps they are not representative of the average case but many of them are things like “45 days and Xyz issue still not solved!”. Maybe the folks who get their cases resolved don’t bother to post a follow up, but I see a lot of frustrated posts on this particular topic which has me concerned.
I have dealt with support myself a few times in the past. While they have gotten to most of my issues, some have never gotten a reply. Those were more minor issues, unlike this one though, which is causing me to do my own customer support with players DMing me with questions and concerns about the message. No one knows what it means or why it’s there and I don’t know what to tell them.
Most issues are my own but this one goes out to my player/supporters and I feel obligated to clear it up for those worried I’ve been hacked or they downloaded a virus. Etc.