…Where does it say that they might not respond? The rules say not to ask how long it takes. That’s because tickets receive different priorities, therefore no-one can tell you for sure.
Viewing post in Quarantine warning on existing game page
I was just going off the other posts I see in this community forum. Perhaps they are not representative of the average case but many of them are things like “45 days and Xyz issue still not solved!”. Maybe the folks who get their cases resolved don’t bother to post a follow up, but I see a lot of frustrated posts on this particular topic which has me concerned.
I have dealt with support myself a few times in the past. While they have gotten to most of my issues, some have never gotten a reply. Those were more minor issues, unlike this one though, which is causing me to do my own customer support with players DMing me with questions and concerns about the message. No one knows what it means or why it’s there and I don’t know what to tell them.
Most issues are my own but this one goes out to my player/supporters and I feel obligated to clear it up for those worried I’ve been hacked or they downloaded a virus. Etc.