Thank you for your question.
I have applied for Steam but it still might take 1-3 months to live there.
Hello,
Has anyone experienced an issue where their game remains at the very bottom of every tag after being removed from quarantine?
Here’s what happened:
To clarify, this isn’t simply a drop from its previous ranking. The game appears at the very bottom of every relevant tag whenever I check. I’m wondering whether a restriction might still be in place or whether this could be a technical issue.
I’ve submitted another support ticket (#417255), but I’d appreciate hearing from anyone who has experienced something similar. Since the game was recently removed from quarantine, I’m unsure whether this behavior is expected or whether something hasn’t fully reset.
Did this happen to your game, and if so, how was it resolved?
I am trying to get v1.4 out on early access December sometime.
For early access it is 10$ on itch.io or Patreon/subscribeastar for the special edition.
For early access of the public edition it is 5$ but only via Patreon or SS
I am also trying steam but do not know when it will be approved as it’s still in application process.
Hello,
Thanks for checking out the game. The story is a corruption arc, so the MC does start out weak and with character flaws. He does change a lot in chapter 2 when the main game starts. To preview the future scenes to see if it is for you, you can unlock them in the bedroom bookshelf cheat menu.
I am not sure yet, but perhaps the same as here. However I might add some additional features for steam that normally come with the $20 Patreon sub, so maybe I’ll price and 15$.
Still debating on the price. If supporters have already purchased on other platforms and are supporting there I can also just send them free stream codes. Only 1% ever buy the game so I don’t want to give supporters a hard time.
hello! You can unlock the bonus scenes using the bedroom bookshelf chest menu or by playing them in-game.
Those scenes are not hidden by safe passage mode. To change the mode you can start a new game and turn it off (if you want go) and it will turn off across all saves.
Some users reported a similar bug in past. For them, deleting the games persistent data, then using bookshelf chest unlocked everything fixed all issues with the gallery. (Don’t delete saves, just persistent data)
I’ll take a second look at this as a potential bug as well. Sorry for the trouble and ty for the support!
I was just going off the other posts I see in this community forum. Perhaps they are not representative of the average case but many of them are things like “45 days and Xyz issue still not solved!”. Maybe the folks who get their cases resolved don’t bother to post a follow up, but I see a lot of frustrated posts on this particular topic which has me concerned.
I have dealt with support myself a few times in the past. While they have gotten to most of my issues, some have never gotten a reply. Those were more minor issues, unlike this one though, which is causing me to do my own customer support with players DMing me with questions and concerns about the message. No one knows what it means or why it’s there and I don’t know what to tell them.
Most issues are my own but this one goes out to my player/supporters and I feel obligated to clear it up for those worried I’ve been hacked or they downloaded a virus. Etc.
My apologies, I not trying to break any rules I am just trying to get help.
From what I can tell the only option is just to send a support ticket and then they may or may not ever respond to it? I guess the reason for my question about timing was because I see many posts about the support team not responding and I am not sure when/if I should try again, etc.
I guess it has only been 5 days, so maybe not enough time to tell. I am not sure.
I also have some payments being processed currently and was not sure if this quarantine issue would impact that or not. I know they review the payments individually before releasing them, I assume they would not want to send them out to an account that was under quarantine?
Sorry for the questions, not sure what you may or may not have knowledge of in this regard.
Hello,
Thank you for your help earlier. I have still not heard back from support at all and was wondering if you had any idea how long it takes?
I see comments ranging from 3 days to months and it has me worried.
This has basically destroyed my traffic... and is hurting my reputation. The game was not new or small and had over 50k downloads and 250k views this year it is also a source of income for me. I am still getting 50+ or so downloads a day and even some purchases despite the quarantine but it is getting worse day by day... Since there have been so many downloads I assume they would have reports by angry players by now if something was actually wrong.
I'm willing to show them whatever they need I just want to get this taken care of ASAP. It seems pretty brutal a punishment for the crime of getting a new phone :(
Players recently started reporting “WARNING: This Page Has Been Quarantined” when trying to download my game.
The reports began shortly after I logged into my itch.io account on a new phone. I hadn't updated the game files in a few days, so I’m wondering whether that login triggered a security review, although I can’t confirm the cause.
I was seeing around 400–500 downloads and 2,000 views a day over the preceding few days. The latest figures are down to 26 downloads and approximately 200 views.
I contacted support about 24 hours ago but read posts about games being quarantined for months. Does anyone have experience with this? Some of my support requests in the past have taken a week+ to get a reply and I am worried about the damage this is doing to the game which was doing well until now :(
I think the Wiki can help here:
https://serenia.miraheze.org/wiki/Quests/The_Apprentices
The night scheme. Once Prince Nagafen has unhooded in the molten depths, simply sleep: that night MC works out how to rig the re-take and instructs the Helping Hands. (Until then the journal parks this step under "continues with the main story.")
I added pics of the location to the Wiki
https://serenia.miraheze.org/wiki/Quests/The_Six_Runes